SpinsUp Casino Accepted Deposit But Denied Bonus And Restricted Funds Need help with a complaint? AskGamblers

I am not comfortable being required to wager my own deposit just to withdraw it. I contacted support immediately, and the issue was escalated, however I did not receive any follow-up or update from the promotions team for several days and had to follow up myself. My deposit was accepted, but the bonus was not applied.

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If I play with Straight Cash I start off with $40/$50 deposit and start with $0.60 bet more or less. Still, you’d better pay your casino visits with a minimum gambling budget and pray your luck is in a good shape instead of wasting thousands to check that. I was lucky once, brought only a 20 euro bill to a casino and walked out with 1200 euro just by playing slots for about 6 hours straight. I still tend to play them when i’m up on slots and they can yield some nice returns – i normally skim 10% off my withdrawals and head to roulette/blackjack. Other day put a pound on a game got 1000 times my bet back (yes, i know, it’s not likely every session). I used to play more table games than i used to – quite frankly slots have ruined it for me – Eg.

But recently I have only won $30 in one roulette spin but after that I have lost most of the time. At the beginning I used to lose a lot then I got lucky a few times with a few dollars that I made into $47 and another time to $59. Regardless of the bonus outcome, I would expect a clear and timely response—especially when my funds are restricted and I am unable to withdraw them without wagering. Support also confirmed that the issue was escalated to the promotions team, so it was not treated as a simple user error. I received the email only a few hours after the promotion started, so this was not an issue of missing a deadline or activation.

That’s the main issue I’m trying to resolve. The way this promotion was presented is confusing from a customer perspective. Do you have screenshot of the bonus terms? So what was the reason they gave you why the bonus wasn’t applied? Hi and welcome to the forum – do you have the terms and conditions you can post please? They make it look like a normal verification step, but after you send the money they usually come up with another excuse and ask for even more.

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In my case, the promotion was still active when I deposited. I’m pretty sure it said ‘deposit ANY amount and get an extra 100’ but there was also a max cash out attached, of only 5x the deposit so I found the offer to be pretty poor for a low deposit actually. In the end, I had to play my games with just the raw cash. It also feels comparable to being unable to return the item for a refund, and instead only being offered store credit that can only be used under limited conditions and within a set time frame. Although my case is still under review, support has already taken a position that my deposit does not qualify for the bonus.

@mhjahidkb can you name the casino in question please? However, based on everything you have told us, which is not much, it is most probably a scam. If you actually shared the name of the site, we could tell you for sure whether it is a scam or not. That does not mean a site featured there is automatically trustworthy, nor does it mean a site not featured there is automatically a scam. Search for the casino on AskGamblers, and if you cannot find it featured best casinos on the site, you should be extra cautious. ×   Your link has been automatically embedded.

• Search for the casino on AskGamblers, and if you cannot find it featured on the site, you should be extra cautious.
• So what was the reason they gave you why the bonus wasn’t applied?
• Display as a link instead
• Nothing to do with the post here…but Trump is asking this???
• I’m assuming you mean a land-based casino?

Most probably because you did not deposit the required minimum amount (usually 20 EUR/USD/or equivalent). Why the deposit bonus was not credited into your account? Additionally, my deposit is subject to a 3x wagering requirement despite no bonus being applied, which restricts access to my own funds. I made a deposit after receiving a promotion stating that a bonus would be credited instantly and that any deposit amount qualifies.

20 bucks are not going to last long in a landbased casino im afraid. Depends, are you playing with Straight Cash? Is $ 20 enough to bring to the casino?

If the deposited amount isn’t much, say between GBP/EUR/USD, I would simply drop the issue and play on without the bonus. The promotion clearly stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies. I got the exact same offer last week from one of their partner casinos and it had a very short window to claim the bonus, like 24h, so perhaps you missed the deadline. If a $30 minimum was required, it would have been clearer and more transparent to state that directly in the promotion rather than accepting deposits that do not qualify. In this case, the promotion stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies.

A real casino may ask for a deposit in some situations, but not a random $100 just to unlock your account or withdraw winnings. However, a minimum deposit is sufficient, which is usually in the range of $10–$20. Legitimate casinos limit the maximum withdrawable amount from such bonuses, usually to somewhere between $50 and $150. If you have an account, sign in now to post with your account. Whenever anyone of us finds a new casino with such a min deposit amount, please post it in this topic and we will add it to the list above.